Delivery information

Delivery Information & Shipping Policy

1. Standard Lead Times

• Prototypes (1-50 pcs): 3-7 working days after order confirmation and design approval

• Low-volume Production (50-500 pcs): 10-15 working days

• Medium-volume Production (500-2000 pcs): 15-25 working days

• High-volume Production (2000+ pcs): 25-35 working days (custom scheduling available)

2. Expedited Services

• Express Machining: 30-50% faster than standard lead times (additional charges apply)

• Emergency Service: Available for critical projects with 3-5 day turnaround

3. Shipping Options & Carriers

4. Packaging Standards

• Small Parts: Individual bubble wrap + anti-static bags + corrugated boxes

• Medium Parts: Custom foam inserts + wooden crates

• Large Parts: Custom wooden crates with reinforced corners

• Export Packaging: Weatherproofing + fumigation as required

5. Shipping Cost Calculation

• Based on package dimensions, weight, and destination

• Real-time quotes available during order checkout

6. Order Tracking

• Automated tracking numbers provided upon shipment

• Real-time updates via email/SMS

• 24/7 online tracking portal access

7. Customs & Duties

• Commercial invoices and packing lists provided

• HS codes included for all products

• Import duties responsibility of customer (DAP terms)

8. Delivery Guarantee

• 98.5% on-time delivery rate

• Real-time shipment monitoring

• Proactive delay notifications

9. Special Handling

• Temperature-sensitive materials

• ESD-protected packaging

• Cleanroom packaging available

10. Regional Service Centers

• North America: Los Angeles, Chicago, Toronto

• Europe: Frankfurt, Rotterdam, London

• Asia: Shanghai, Singapore, Dubai

11. Returns & Damaged Shipments

• Immediate notification required within 48 hours of receipt

• Photo documentation of damaged packaging/parts

• Replacement parts shipped within 3 working days for verified claims